Refund & Cancellation Policy
We understand that a situation may arise that could force you to postpone your surgery. Please understand that such changes affect not only your surgeon, but other patients as well. Your doctor’s time, as well as that of the operating room staff, is a precious commodity and we request your courtesy and concern. You will only be able to reschedule your procedure a month prior to your surgery date at not cost (1) Request per Patient.
In order to cancel or reschedule your procedure you must provide a Formal Cancellation Notice, a month prior days prior to your surgery (NO EXCEPTIONS). Failure to do so may result in a nonrefundable charge of $1000.00. The fee will be retained by Xiluet Plastic Surgery, Inc and will not be reimbursed to the patient under any circumstances.
A $1500.00 OR Fee will apply in the event that your surgery is cancelled on the date of the surgery prior to entering the OR as a result of drug use, alcohol use, nicotine use or the use of any other illicit substances. The Surgical Coordinator will reschedule your procedure sometime the following week at your discretion, once your balance has been paid in full.
You must call our practice immediately prior to your surgery if you contract a cold, experience any flu like symptoms, or have any cuts/scrapes/sores that have not healed. These symptoms due to medical reasons may require the surgeons and anesthesiologists to reschedule your surgery.
All Medical Clearance and Preoperative testing must reach our office 10 days PRIOR TO SURGERY.
If the doctor of your choice is performing the preoperative testing, please request Pre-Operative Clearance and a Physical with sufficient time and mention the importance of us receiving the information in a timely manner. Experience had shown that if not completed in a timely manner, surgery may have to be postponed. As you may know our schedule is fully booked for several weeks so rescheduling may require some time.
Please note if your surgery is canceled on the procedure date as result of you providing false or misleading information regarding your BMI (Weight and Height) to your doctor a Cancellation Fee will be applied. If your procedure is cancelled due to a High BMI not disclosed to your surgeon and staff during your pre operative evaluation you will be subject to the $1000.00 FEE.
Please discuss any further questions with your assigned Surgical Coordinator or one of our representatives at Xiluet Plastic Surgery, Inc.